Special & Additional Needs
Special & Additional Needs
Disneyland® Paris offers a variety of services to help guests with disabilities or special needs enjoy every magical moment of their stay.
Contact us today! We have years of experience in providing services for charities with terminally ill children, wheelchair guests and deaf and blind children and making dreams come true!
Transport from the UK to Disneyland® Paris
There are a several different transport options available for groups with disabled members travelling from the UK to Disneyland® Paris.
Eurostar™ operate a direct service from London St Pancras to Disneyland® Paris 4 days a week during term time, 7 days a week during school holidays. Each train has 2 wheelchair spaces and 2 companion seats. These spaces on the train are subject to availability at the time of booking.
Airlines are able to transport disabled passengers from airports around the UK to Paris Charles de Gaulle, Orly or Beauvais Airports. Greatdays Holidays can book your flights; liaise with the airline to arrange airport assistance for passengers and book airport transfers between the airport and Disneyland® Paris.
Adapted Taxis can be arranged for the group, suitable for wheelchair passengers. The taxis are booked through an outside company.
Coach hire is an option for groups. We work with a number of coach operators in the UK who provide adapted coaches with wheelchair lifts for groups with disabled guests.
For any passengers requiring additional medical equipment during their stay, for example hoists or oxygen, this can be pre-arranged prior to travel. These additional requirements are arranged through outside companies and will be invoiced prior to travel. Due to the individual nature and requirements for additional medical equipment, please contact us to discover what we can arrange for you.
Adapted Mini Bus
Disneyland® Paris’ hotel shuttle buses are available for guests in a wheelchair. It serves as a shuttle bus between the Disney Parks and your Disney Hotel (except Disney’s Davy Crockett Ranch). This can be booked by going to your Disney Hotel reception, at City Hall in the Disneyland Park, at Studio Services in Walt Disney Studios or at the Disney Express Counter on the first floor of the TGV/RER train station.
Access to Attractions
The vast majority of attractions in the Disney® Parks have been specifically designed to make them accessible to as many guests as possible, including guests with disabilities or specific needs.
There are 2 types of Access Card: the Priority and the Easy Access.
The Priority Card is for disabled guests who are officially registered as disabled.
These cards give you and a maximum of 4 companions’ priority access to certain attractions in both Parks via specially-adapted entrances; although access is not instant and queuing times will depend on visitor numbers.
One of the following evidence needs to be shown:
- Disability Living Allowance (DLA) or Attendance Allowance award letter (AA) all dated within the last 12 months.
- Personal Independence Payment letter (PIP) dated within the last 12 months.
- A current and valid Blue Badge
- Letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 12 months) confirming the need for a full time carer or certifying that the person has a permanent disability.This does not need to be a letter of diagnosis.
The Easy Access Card is for guests with a temporary illness and for expectant mothers.
These cards allow you to access certain attractions via specially-adapted entrances. It does not, however, give you priority in queues.
In order to receive this card you will need to bring:
- A letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 12 months) certifying that the person has a temporary illness or is pregnant.
Access cards cannot be issued in advance; guests will need to City Hall or Studio Services with their companion, who should be an able-bodied of at least 15 years of age and with the appropriate official documents.
It is vital that the information you provide is accurate, as cards are issued on a case-by-case basis with the information you give being used to determine possible access restrictions, thereby also determining your safety and that of your helper(s).
Disneyland® Paris cannot be held liable if you provide inaccurate information when applying for an Access Card. These cards are strictly personal, and you may be asked to provide proof of identity. They remain the property of Disneyland® Paris and can be withdrawn if misused.
Shows and Parades
Certain spaces along the parade routes and in the parks’ theatres are exclusively reserved for Easy Access Pass or Priority Card holders and their companions. These spaces are indicated by a wheelchair symbol. Spaces are not guaranteed so make sure that you get there early!
Manual wheelchairs are available for hire at Disney Parks at the pushchair and wheelchair hire point just past the main entrance of every Disney Park. It is not possible to guarantee a wheelchair reservation in advance. A deposit of €150 is required and is refundable upon return undamaged Rates are subject to change without prior notices.
First Aid and Specific Needs
Both Disneyland® Paris parks have a First Aid Point and all members of staff are fully qualified and equipped to administer any emergency first aid that guests may require. Any medication that needs to be cool can be left at the First Aid Point. Fridges are available behind your hotel reception desk to store medication. Please note that the hotel mini-bars are unsuitable for storing medication.
The nearest hospital to Disneyland® Paris is located in Marne La Vallée, approximately 15 minutes from the Disney® Parks.
Grand Hôpital de l’Est Francilien – Site de Marne-la-Vallée
2-4 cours de la Gondoire
Tel: 00 33 1 64 77 64 77
When guests purchase a holiday package including entrance tickets, Disneyland® Paris offers a carer of a disabled person discount. The discount is the value of an entry ticket and is only supplied upon presentation of an official disability document.
The documents accepted are as follows:
- DLA Disabled Living Allowance, dated within the last 12 months
- AA Attendance Allowance award letter, dated within the last 12 months
- PIP Personal Independence Payment letter, dated within the last 12 months
- Blue Badge (European disabled parking badge), currently valid
- A doctor’s letter from the general practitioner or a specialist (dated within the last 12 months) confirming the permanent disability and the need for a carer. The diagnosis does not need to be stated.
- Disabled war veteran card.
- Disabled document given by the country in question (disability card)
In order to apply the carer discount please email a scanned official disability document plus a copy of the disabled guest’s passport or identity card. If the document is accepted, the discount will be applied to the reservation with the value of the ticket and we will inform you what this. The discount can only be applied on confirmed bookings and after a rooming list has been sent.
The carer must be an able-bodied person of at least 15 years of age.
The disabled passengers will need to bring the disability evidence with them to Disneyland Paris.
For further details on provision for disabled guests, please see our Disneyland Paris website http://www.disneylandparis.co.uk/guest-services