Guests with Disabilities
Disneyland® Paris offers a variety of services to help guests with disabilities or special needs enjoy every magical moment of their stay.
Transport from the UK to Disneyland® Paris
There are a several different transport options available for groups with disabled members travelling from the UK to Disneyland® Paris.
Eurostar™ operate a direct service from London St Pancras to Disneyland Paris 4 days a week during term time, 7 days a week during school holidays. Each train has 2 wheelchair spaces and 2 companion seats. These spaces on the train are subject to availability at the time of booking.
Airlines are also able to transport disabled passengers from airports around the UK to Paris Charles de Gaulle, Orly or Beauvais Airports. Greatdays Holidays can book your flights, liaise with the airline to arrange airport assistance for passengers and book airport transfers between the airport and Disneyland Paris.
Adapted Taxis can also be booked from 20 days prior to travel. The taxis are booked through an outside company and are payable locally when in resort.
Coach hire is also an option for groups. We work with a number of coach operators in the UK who provide adapted coaches with wheelchair lifts for groups with disabled members.
All hotels at Disneyland Paris have a limited number of bedrooms that are adapted to meet the needs of guests with limited mobility. Each of these have an extra large bathroom with a bath, hand rails and a raised toilet.
Electric bath seats can be arranged but are payable in resort. This has to be arranged with Disneyland Paris prior to travel. Roll-in showers are available on request.
Interconnecting rooms are also available on request. For passengers with restricted mobility but not requiring an adapted bedroom, we can request a low floor room or a room near reception. Please note, all requests are subject to availability and not guaranteed.
Please ensure that you let us know if you require an adapted room as soon as possible so that we can pass the information onto Disney and ensure that your requirements can be met.
For any passengers requiring additional medical equipment during their stay, for example hoists or oxygen, this can be pre-arranged prior to travel. These additional requirements are arranged through outside companies and will invoiced prior to travel. Due to the individual nature and requirements for additional medical equipment, please contact us to discover what we can arrange for you.
Adapted Shuttle Buses
Disneyland Paris’ hotel shuttle buses are wheelchair-accessible but we can also help you to arrange the specialised shuttle service for disabled guests. This special service can only transport one passenger and one companion. This can be booked in advance or by going to your hotel reception desk, City Hall in the Disneyland® Park, Studio Services in the Walt Disney Studios® Park or at the Disney Express desk on the 1st floor of the train station.
Access to Attractions
There are 2 types of Access Card: the Priority and the Easy Access. Both these cards are issued by Disneyland® Paris and feature the information provided by guests. These cards are issued to guests who have a long-term disability or impairment or a temporary disability or impairment.
It is vital that the information you provide is accurate, as cards are issued on a case-by-case basis with the information you give being used to determine possible access restrictions, thereby also determining your safety and that of your helper(s).
Disneyland Paris cannot be held liable if you provide inaccurate information when applying for an Access Card. These cards are strictly personal, and you may be asked to provide proof of identity. They remain the property of Disneyland Paris and can be withdrawn if misused.
The vast majority of attractions in the Disney® Parks have been specifically designed to make them accessible to as many guests as possible, including guests with disabilities or specific needs. All the standard queuing areas in Walt Disney Studios® Park and some of those in Disneyland® Park (Buzz Lightyear Laser Blast, Princess Pavilion, Meet Mickey Mouse) are disabled-friendly. You can, however, opt to use the easy access queue if you prefer.
These card gives you and your companions priority access to certain attractions in both Parks via specially-adapted entrances, although access is not instant and queuing times will depend on visitor numbers. Cards are issued to disabled guests. In order to receive a card, you will be asked to present supporting documents or a medical certificate.
These supporting documents are disability card, European disabled parking badge or a medical certificate (original certificate in French or English issued less than 3 months previously, signed and stamped by the doctor and certifying that the person has a disability).
You can be accompanied by a maximum of 4 companions.
Easy Access cards
These cards allow you to access certain attractions via specially-adapted entrances. It does not, however, give you priority in queues.
Easy Access Cards are issued to guests with a temporary disability or impairment that have not resulted in them being officially registered as disabled. You will be asked to present a medical certificate in order to be issued with one of these cards . Just one person maximum can accompany you as a companion, unless you hold a «carte de priorité familiale», in which case all those listed on the card are considered companions
Documents required when applying for an Easy Access Card: An original medical certificate in French or English issued less than 3 months previously, signed and stamped by the doctor and certifying that the person has a temporary disability or impairment (e.g. is wearing a cast).
For safety reasons, every guest who is mobility impaired or visually impaired (blind), has a cognitive or mental health disorder*, has a behavioural disorder or autism*, or has learning disabilities* must be accompanied by at least one able-bodied adult aged 18 or over who is capable of helping him/her. * Except for certain attractions at which each helper can accompany several guests with these types of disability.
Where do I get an access card from?
When you arrive at the Disney® Parks, please visit City Hall in the Disneyland Park or Studio Services in the Walt Disney Studios Park with your companion. Disney staff will advise you on access to attractions and issue the correct card
If you are part of a group of disabled guests, these passes will need to be ordered in advance and an appointment will be made for your group to pick up the passes at a specific time from the Pluto window outside the Disneyland Park gates.
Please note that due to the logistics at certain attractions, only one Disabled Priority or Easy Access Card Holder may enter certain attractions at a time. This is for the security of the guests should the need arise to evacuate an attraction. For this reason, Guests who present themselves with these cards may be allocated a specific time to return to the attraction. Please note, access restrictions to all rides and attractions can be modified without prior notice.
If you are travelling with a guide or assistant dog, the majority of the attractions within the Disney Parks accept them. Dogs must be kept on a lead (or harness). If you wish to go on an attraction that is unsuitable for your dog, you will have to leave him/her with your companion.
Shows and Parades
Certain spaces along the parade routes and in the parks’ theatres are exclusively reserved for Easy Access Pass or Priority Card holders and their companions. These spaces are indicated by a wheelchair symbol. Spaces are not guaranteed so make sure that you get there early!
Manual wheelchairs can be hired in the Disney Parks at the Stroller and Wheelchair Rental Points, located just after the main entrance into each parks. A deposit of €150 is payable, irrespective of the length of your stay, refundable upon return undamaged. The hire is then approximately €12.00 per. Note that there are only a limited number of wheelchairs available and they cannot be reserved in advance. Rates are subject to change without prior notice.
First Aid and Specific Needs
Both Disneyland Paris parks have a First Aid Point and all members of staff are fully qualified and equipped to administer any emergency first aid that guests may require. Any medication that needs to be cool can be left at the First Aid Point. Fridges are available behind your hotel reception desk to store medication. Please note that the hotel mini-bars are unsuitable for storing medication.
The nearest hospital to Disneyland Paris is located in Lagny-sur-Marne, less than 10minutes from the Disney Parks.
Hopital de Lagny-sur-Marne
31 Avenue du Général Leclerc
Tel: 00 33 1 64 30 70 70
Guests with Allergies
Disneyland Paris can provide alternative meals for guests with specific allergies or dietary requirements. Please make sure you advise us of any allergies or dietary requirements when you book your stay so we can advise of alternative arrangements available at Disneyland Paris.
Buffalo Bill’s Wild West Show…with Mickey and Friends!
Dedicated wheelchair spaces are available to watch the show so make sure you request these if they are required.
Please note, live animals are used during the show and the cavalcades raise dust, therefore the show is not suitable for people with asthma or other respiratory disorders.
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