Inclusions & Exclusions

All-Inclusive Package on-board Ambience

ALL THIS IS INCLUDED IN THE FARE:

• Flexible cancellation policies
• Comfortable accommodation in chosen cabin category
• Exceptional full board cuisine (breakfast, lunch, afternoon tea, dinner)
• Preferential dinner sitting (excludes table size, subject to availability)
• Captain’s cocktail party*
• Captain’s Gala Dinner and Baked Alaska Parade*
• Informative guest speakers*
• A wide range of entertainment, including evening shows, plays, cabarets, live music.
• Theatre @ Sea – Our exclusive on board selection of short plays, vignettes and more
• Daytime activities, quizzes, dance classes and deck games
• Range of fitness, dance and wellness classes
• Use of gym, swimming pool and hot tubs
• Spa access
• Porterage of luggage between the port and cabin.
• All port taxes, fees and charges

WANT TO PUSH THE BOAT OUT?

Why not upgrade to our Ambassador Fare, which include all the benefits of our standard fares, plus:

• Our top Ambassador Expedition Drinks Package with an additional discount included
  •  All premium and house brand spirits and wines (by the glass)
  • Premium teas and coffees
  • Non-alcoholic beverages including unlimited soft drinks
• All gratuities and service charges
• Preferential dinner sitting (excludes table size)

EXTRAS NOT INCLUDED

Travel insurance; travel joining costs to the port of embarkation; optional destination experiences; port parking; onboard spending of a personal nature i.e. drinks, gifts, shopping, laundry, communications etc; any visa and health certificate or testing charges that may apply; and crew gratuities and services charges that will be automatically billed to your onboard account.

GRATUITIES

For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account.

An amount of £7 per person per night (£6 per person per night on cruises of 15 nights or more per night) – will be automatically added to your onboard account. For children aged 12-17 years of age, where applicable on a multi-generational sailing, an amount of £4 per person per night will be automatically added to your onboard account.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special.

If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so!

If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages.

Please note that guests under the age of 12 will not be charged gratuities.